Behavior Change Management Role

Plano, TX 75023

Job Category: Information Technology Job Number: 141520

Job Description

Job Title:               Behavior Change Management Role

Location:               Plano, Texas, US - 75023

Job Type:               Contract

Duration:               6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Manager Sponsors: Customer & Client Senior management leaders - the driving force of change
  • Manage Change Agents: Service Desk Analyst & Customer Service Owners- reducing target resistance, measure readiness, assess existing people/structures
  • Manage Marketing collateral  identification and creation inline with adoption practices in customer environment and ITSD
  • Keep track of insights from top ticket drivers, volumetric & kpi metrics contractual and internal SI
  • Keep updated stakeholder influence chats and resistance management plans
  • Establish and manage End user/IT training Strategy and Approach
  • Establish Reward and Recognition programs
  • Recommend applicable best practices under service enhancements
  • Design Service feedback plan
  • Manage Communication Roll out, Service Rollouts along with customer
  • Identify gaps in service acceptability from End user feedback service
  • Identify CAPA measures to close gaps in discussion with stakeholders
  • Continuously update vision of desired future roadmap

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Vincent Gandra


Phone:              415-200-4129

Meet Your Recruiter

Vincent Gandra
Sr. Resource specialist

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