Call Center - Financial Fraud claims

Pittsburgh, PA 15219

Job Category: Call Center Job Number: 109227 Pay Rate: DOE

Job Title :             Call Center - Financial Fraud claims

Location :             Pittsburgh, PA - 15219

Duration :             3 Months contract (Higher possibility to extend)

About Client: Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont. The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve. With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings. 

Job Description:

  • Responsible for handling incoming calls in regards to ACH and Fraud claims.
  • Should provide claim status to the customer on call.
  • Should be able to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.
  • Should have the ability to articulate the offer to existing or potential customers.
  • Confidence and conviction in client’s product to advise clients on financial resolutions to meet their needs.

Required Skills:

  • Should have customer service experience, sales or call center experience.
  • Should have the ability to use Outlook email, Financial, Student Loan, Mortgage, or Banking is a good to have.
  • The person coming in this role will be handling 50-70 calls per day.
  • Should have strong communication skills – both written and verbal.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

Contact:

Serena   @   serenaa@askstaffing.com ;        678-786-9513

Regina   @   reginat@askstaffing.com ;         678-310-2892

Alice      @   aliceg@askstaffing.com ;           678-203-2371 

Serena Allam
Team Lead - Client Services

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