Call Center Representative - Finance
Andover Andover , MA 01810
Job Title : Call Center Representative - Finance
Location : Andover, MA - 01810
Duration : 3 + Months (Potential For Extension)
- The person will be responsible for answering calls from existing and new plan participants, employers and third party specialists.
- Provide general account information and assists on questioners and available options related to contributions, withdrawals and product information.
- Support through processing loans and general account changes upon direction from participant as allowed by plan provisions.
- Assist participants website and through the navigation of the automated voice response system and submit requests for research and follow-up if needed after the initial call.
- Review, comprehend, implement all new communication regarding plan updates/changes and attend meetings, coaching sessions as required
- Must be able to meet department call quality requirements
- Customer service, phone and basic keyboard skills are required.
- Active Series 6 and Series 63 preferred, but not required.
- Bilingual proficiency- English/Spanish a plus.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
Sally @ email@example.com - 678-606-9872
Pearl @ firstname.lastname@example.org - 678-250-9917