Call Center Representative - Finance

Andover , MA 01810

Job Category: Finance Job Number: 132173

Job Title : Call Center Representative - Finance

Location : Andover, MA - 01810

Duration : 3 + Months (Potential For Extension)                             

Job Description: 

Summary:

  • The person will be responsible for answering calls from existing and new plan participants, employers and third party specialists.
  • Provide general account information and assists on questioners and available options related to contributions, withdrawals and product information.
  • Support through processing loans and general account changes upon direction from participant as allowed by plan provisions.
  • Assist participants website and through the navigation of the automated voice response system and submit requests for research and follow-up if needed after the initial call.
  • Review, comprehend, implement all new communication regarding plan updates/changes and attend meetings, coaching sessions as required
  • Must be able to meet department call quality requirements
  • Customer service, phone and basic keyboard skills are required.
  • Active Series 6 and Series 63 preferred, but not required.
  • Bilingual proficiency- English/Spanish a plus.

About ASK:  ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

Contact:

Sally      @          sallyp@askstaffing.com         - 678-606-9872

Pearl      @          pearlm@askstaffing.com       - 678-250-9917

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