Call Center Representative I

Memphis, TN 38103

Job Category: Call Center Job Number: 120861

Job Title:              Call Center Representative I

Location:              Memphis, TN - 38103

Duration:             3 Months Contract

About Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Responsibilities

  • Represents client and understanding of client product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers
  • Provides every customer with the best possible service experience
  • Makes outbound calls as follow up to potential customers seeking services via website
  • Answers inbound insurance mitigation service request calls with a warm and courteous greeting.
  • Handles calls that may require a deviation from routine procedures
  • Gather information from potential customers and help resolve any concerns
  • Follow up with potential customers both through phone and email to gather additional qualifying data as needed
  • Enter data into contact database software or excel spreadsheet
  • Dispatch lead to appropriate local service provider
  • Follow up with customer and/or franchise owner to finalize the deal
  • Reconcile outbound call with contact database software to provide key metrics

Knowledge, Skills and Abilities

  • Skilled in telephone and email communications
  • Customer Service Skills
  • Ability to quickly learn contact database software
  • Ability to interact with internal and external customers in a positive manner
  • Ability to multi-task effectively
  • Pleasant, ability to "Smile through the phone", must speak clearly, must be punctual and detail oriented.
  • No fear of making outbound calls for entire shift

Education and Experience Requirements

  • GED or high school equivalent
  • 1-3 years’ experience in Customer Service
  • Intermediate in Excel, Outlook

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities



Flora    @     -     678-250-9900 

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