Client Service Rep I
Oakbrook Terrace, Illinois, US - 60181 Oakbrook Terrace, IL 60181
Job Title: Client Service Rep I
Location: Oakbrook Terrace, Illinois, US - 60181
Job Type: Contract
Duration: 2 Months
About Our Client: Client is a leader in vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.
Schedule: 8 Hours Shifts Between 8 AM – 5:30 PM - Mon Thru Fri Purpose:
- Handle a large volume of calls, relating to username and password issues.
- Taking inbound phone calls, emails, tickets and working to assist our customers.
- Providing the first level of technical support, answering a high volume of calls and e-mails from customers.
- Assists customers with a variety of questions, requests and issues, effectively research, document, track and monitor customers’ requests and issues to ensure timely resolution.
- Capacity to learn multiple new software products both functionality and how to troubleshoot.
- Effectively communicate technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
- Accurately input document and maintain customer issues using SalesForce.com
- Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming preferred.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities