Client Service Rep I

Oakbrook Terrace, IL 60181

Job Category: CustomerService Job Number: 145495

Job Description

Job Title:               Client Service Rep I

Location:               Oakbrook Terrace, Illinois, US - 60181

Job Type:               Contract

Duration:               2 Months

About Our Client: Client is a leader in vehicle remarketing services and digital marketing and software solutions for automotive dealers and consumers. Client is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. Transforming the way the world buys, owns and sells cars.

Job Description:

Schedule: 8 Hours Shifts Between 8 AM – 5:30 PM - Mon Thru Fri Purpose:

  • Handle a large volume of calls, relating to username and password issues.
  • Taking inbound phone calls, emails, tickets and working to assist our customers.
  • Providing the first level of technical support, answering a high volume of calls and e-mails from customers.
  • Assists customers with a variety of questions, requests and issues, effectively research, document, track and monitor customers’ requests and issues to ensure timely resolution.
  • Capacity to learn multiple new software products both functionality and how to troubleshoot.
  • Effectively communicate technical concepts, while taking into consideration the varying degrees of customers’ technical experience.
  • Accurately input document and maintain customer issues using SalesForce.com
  • Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming preferred.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

 

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