Contact Center - Finance
Riverside, Rhode Island, US - 02915 Riverside, RI 02915
Job Title: Contact Center - Finance
Location: Riverside, Rhode Island, US - 02915
Job Type: Contract
Duration: 5 Months (Potential For Extension)
About Our Client: : Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont. The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve. With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings
- Diagnose, prioritize, resolve and escalate all technical, system, procedural issues related to access money manager, EZ deposit, file transmissions, ACHieve, SweepNet, Access Escrow.
- Responsible to meet and exceed department service and quality standards.
- Responsible to serve cash management customers by taking telephone, email inquiries, research and train clients on cash management products.
- Provide product/service information by answering questions and offering assistance through telephone calls.
- Coordinate with internal and external customers regarding account information, cash management products, services and technical issues through telephone and email channels.
- Research problems and provide customer with resolution within established timeframes.
- Performs various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
- Proactively advise management of impending problems or obstacles to meeting service standards.
- Maintain compliance with all banking requirements.
- Must have High School with at least 1 years of customer service, call center experience and banking experienced.
- Expert proficiency with Microsoft Office - Word, Excel and and acumen
- Should have excellent communication skills – both written and oral.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
Reach Out To A Recruiter
Recruiter: Rosa, Gloria
Phone: 678-250-9926; 678-807-6201