Customer Care Coordinator

Columbus, GA 31906

Job Category: CustomerService Job Number: 161989

Job Description

Job Title:              Customer Care Coordinator

Location:              Columbus , Georgia  - 31906

Job Type:              Contract

Duration:              2 Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Essential Job Responsibilities:

  • Under direct supervision, responds to inquiries by telephone, live online, or e-mail to internal and external customers to provide support to applications and technical support related to the use of client’s  products and services.
  • Answers inquiries, performs research, troubleshoots systems, and provides resolution for reported issues.  

Job Duties & Responsibilities:                                                                           

  • Provides support by telephone, live online, or email to internal and external customers on the use of client’s products and services.
  • Inputs/tracks all communications, problems, and requests from customers.                                      
  • Performs research, troubleshoots systems, and provides resolution for reported application issues.
  • Problem resolution may require follow-up with customers and/or escalation to a higher level of expertise.    
  • Develops and maintains knowledge of supported client’s products and services.                            
  • May specialize and become a subject matter expert in certain Customer Care concentrations and/or servicing skills

Required Qualifications:                                                              

  • Minimum Education: Associates degree or an equivalent combination of education and experience                  
  • Minimum Experience: Two (2) years related experience                            
  • Knowledge of banking or financial products and services  
  • Effectively uses questioning and relating skills to maintain control of all call situations                    
  • Strong technical skills                                        
  • Proficient in Microsoft Office applications

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Raj Singh


Phone:               617-925-4020

Meet Your Recruiter

ASK Staffing

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