Customer Relations Specialist

Rochester, NY 14611

Job Category: CustomerService Job Number: 116519

Job Title :         Customer Relations Specialist

Location :         Rochester, NY - 14611

Duration :        36 Month

About Our Client: Our Client is leading multinational telecommunications conglomerate and is the largest telecommunications company. It is one of the largest provider of mobile telephone services and the largest provider of fixed telephone services in the United States. It is one of the largest companies in the world as measured by a composite of revenues, profits, assets and market valuation.

Job Description:

  • The Selected Contractor will work in a Inbound Call Center
  • The Candidates must type at least 30 words per minute and must have the ability to multitask.
  • They need to have the ability to adapt to changes in process and procedures as implemented and must have the ability to provide quality customer service to small and midsized corporations.
  • Should have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner.
  • Must Be able to meet criteria for daily call averages and call statistics individually and as a team.
  • Returned mail and written correspondence from customers must be completed.
  • Understand the client products, services, offers, rates, and billing.
  • Must be knowledgeable in telecommunications terms and our network.
  • Must Have the ability to read, decipher, and explain invoices to our customers.
  • The schedules can change periodically so they need to have the flexibility to work anytime from 8-8.
  • The client is looking for experienced, customer service oriented people.
  • The selected candidates will be required to adhere to a dress code and professionalism.
  • There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning products and services.
  • Attendance is required for the entire training period.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

#ASK123                                 

Contact: 

Polly :      pollyn@askstaffing.com      585-282-6093

Nikki :      nikkin@askstaffing.com      678-819-8519

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