Customer Service – Declined Loans (Merchant Finance)

Pittsburgh, PA 15219

Job ID: 107749 Job Category: CustomerService Pay Rate: DOE

Job Title          :   Customer Service – Declined Loans (Merchant Finance)

Location          :   Pittsburgh, PA 15219

Job Type          :  3 Months (higher possibility of extension)       

About Client:  Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont.  The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve.  With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings. 


  • Looking for someone with high energy who can take care of declinations for the loans – talking to customers whose loans have been declined.
  • No sales involved.
  • Need to be on time –adhering to the schedule.
  • Responsible for handling incoming calls in regards to declinations for the loan. This position is within a call center with call volume between 50-70 calls per day.

Skills and Experience:

  • Should have the ability to use Outlook email, financial or Banking is good to have.
  • Good to have Call Center experience.
  • Candidates need to be flexible with schedule, typically only one weekend a day. 
  • Should have verbal and written communication skills.

About ASK:  ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.


Serena:                   - 678-786-9513

Serena Allam
Team Lead - Client Services

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