Customer Service - Customer Service/Call Center Representative I

Danville, IL 61834

Job Category: CustomerService Job Number: 133451

Job Title:               Customer Service - Customer Service/Call Center Representative I

Location:               Danville, Illinois, US

Job Type:               Contract

Duration:                6+ Months

About Our Client: Client is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We have expanded from 19,000+ employees and annual revenues of US$491.90 million to 80,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.

Job Description:

There are bonuses though! A contractor can make up to $600 additionally each month, by being on time, attendance, hitting the metrics provided

Position Description:

  • The Outreach Agent is responsible for establishing making telephonic communication with the assigned medical provider offices to aid in the retrieval of medical records as needed.

Primary Duties:

  • Contact healthcare facilities across the country via telephone;
  • Build relationships with provider offices to ensure our service level agreements are met;
  • Request copies of medical records;Overcome provider objections in an effort to schedule chart retrievals;
  • Set retrieval method by either Mail, Fax, Provider Portal, or make appointments for our scan techs to copy paper or electronic medical records;
  • Follow-up on initial contacts.Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records;
  • Log all call transactions into the designated computer software system;
  • Maintain accurate record keeping and data management;
  • Maintain an excel spreadsheet of daily work as directed;
  • Other duties as assigned

Skills And Qualifications:·

  • 1 year of Call Center Experience, outbound call and/or sales call experience strongly preferred
  • Strong verbal and written communication skills in English
  • Telephone skills including the ability to speak clearly with a pleasant and professional tone
  • Must be detail oriented and possess good organization skills
  • Able to interpret and communicate information accurately
  • Reliable and dependable work ethic
  • Possess good judgment, patience and diplomacy
  • Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions
  • Ability to work effectively in a fast paced workflow·
  • Ability to follow a call script

Physical And Mental Requirements:·

  • Ability to work full day schedules and weekly full-time hours
  • Fluent ability to speak, read and write in English at an average volume and pace
  • Must be able to work efficiently with potential surrounding distractions of other workers
  • Ability to type at a slow to moderate pace using primarily the fingers
  • Ability to hear average or normal conversations and receive ordinary information
  • Average visual acuity is necessary to prepare or inspect documents or products, or operate equipment or machinery
  • Physical abilities necessary to perform sedentary work; sitting most of the time; Ability to exert up to 10 lbs. of force occasionally
  • Ability to work in an office environment with no hazardous or significantly unpleasant conditions
  • Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:             Yamini Seelam


Phone:                   678-203-2377

Yamini Seelam
Sr Client Service Manager

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