Customer Service - Customer Service/Call Center Representative I
Danville, Illinois, US - 61834 Danville, IL 61834
Job Description
Job Title : Customer Service - Customer Service/Call Center Representative I
Location : Danville, Illinois, US - 61834
Job Type : Contarct
Duration : 6 + Months
About Our Client : Client is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We have expanded from 19,000+ employees and annual revenues of US$491.90 million to 80,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.
There Are Bonuses Though! A Contractor Can Make Up To $600 Additionally Each Month, By Being On Time, Attendance, Hitting The Metrics Provided
Job Description:
- The Outreach Agent is responsible for establishing making telephonic communication with the assigned medical provider offices to aid in the retrieval of medical records as needed.
Primary Duties:
- Contact healthcare facilities across the country via telephone;
- Build relationships with provider offices to ensure our service level agreements are met;
- Request copies of medical records;Overcome provider objections in an effort to schedule chart retrievals;
- Set retrieval method by either Mail, Fax, Provider Portal, or make appointments for our scan techs to copy paper or electronic medical records;
- Follow-up on initial contacts.Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records;
- Log all call transactions into the designated computer software system;
- Maintain accurate record keeping and data management;
- Maintain an excel spreadsheet of daily work as directed;
- Other duties as assigned
Skills And Qualifications:·
- 1 year of Call Center Experience, outbound call and/or sales call experience strongly preferred
- Strong verbal and written communication skills in English
- Telephone skills including the ability to speak clearly with a pleasant and professional tone
- Must be detail oriented and possess good organization skills
- Able to interpret and communicate information accurately
- Reliable and dependable work ethic
- Possess good judgment, patience and diplomacy
- Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions
- Ability to work effectively in a fast paced workflow·
- Ability to follow a call script
Physical And Mental Requirements:·
- Ability to work full day schedules and weekly full-time hours
- Fluent ability to speak, read and write in English at an average volume and pace
- Must be able to work efficiently with potential surrounding distractions of other workers
- Ability to type at a slow to moderate pace using primarily the fingers
- Ability to hear average or normal conversations and receive ordinary information
- Average visual acuity is necessary to prepare or inspect documents or products, or operate the equipment or machinery
- Physical abilities necessary to perform sedentary work; sitting most of the time; Ability to exert up to 10 lbs. of force occasionally
- Ability to work in an office environment with no hazardous or significantly unpleasant conditions
- Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
Reach Out To A Recruiter
Recruiter : Yamini Seelam
Email : yaminis@askstaffing.com
Phone : 678 -203-2377