Job Title      :     Customer Service - Customer Service/Call Center Representative I

Location      :     Danville, Illinois, US - 61834

Job Type      :     Contarct

Duration      :     6 + Months

About Our Client : Client is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We have expanded from 19,000+ employees and annual revenues of US$491.90 million to 80,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.

There Are Bonuses Though! A Contractor Can Make Up To $600 Additionally Each Month, By Being On Time, Attendance, Hitting The Metrics Provided

Job Description:

• The Outreach Agent is responsible for establishing making telephonic communication with the assigned medical provider offices to aid in the retrieval of medical records as needed.

Primary Duties:

• Contact healthcare facilities across the country via telephone;
• Build relationships with provider offices to ensure our service level agreements are met;
• Request copies of medical records;Overcome provider objections in an effort to schedule chart retrievals;
• Set retrieval method by either Mail, Fax, Provider Portal, or make appointments for our scan techs to copy paper or electronic medical records;
• Follow-up on initial contacts.Complying with HIPAA (Health Insurance Portability and Accountability Act) ensuring the right to privacy for patient’s records;
• Log all call transactions into the designated computer software system;
• Maintain accurate record keeping and data management;
• Maintain an excel spreadsheet of daily work as directed;
• Other duties as assigned

Skills And Qualifications:·       

• 1 year of Call Center Experience, outbound call and/or sales call experience strongly preferred
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone
• Must be detail oriented and possess good organization skills       
• Able to interpret and communicate information accurately       
• Reliable and dependable work ethic       
• Possess good judgment, patience and diplomacy        
• Basic computer skills including Windows based applications (Word, PowerPoint, Excel and Outlook) and the ability to perform other basic computer functions       
• Ability to work effectively in a fast paced workflow·       
• Ability to follow a call script

Physical And Mental Requirements:·        

• Ability to work full day schedules and weekly full-time hours       
• Fluent ability to speak, read and write in English at an average volume and pace   
• Must be able to work efficiently with potential surrounding distractions of other workers       
• Ability to type at a slow to moderate pace using primarily the fingers        
• Ability to hear average or normal conversations and receive ordinary information   
• Average visual acuity is necessary to prepare or inspect documents or products, or operate the equipment or machinery       
• Physical abilities necessary to perform sedentary work; sitting most of the time; Ability to exert up to 10 lbs. of force occasionally       
• Ability to work in an office environment with no hazardous or significantly unpleasant conditions
• Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving a few variables

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter      :    Yamini Seelam

Email             :     yaminis@askstaffing.com

Phone            :     678 -203-2377