Customer Service Representative III

Duluth, GA 30096

Job Category: Information Technology Job Number: 130034

Job Title: Customer Service Representative III

Location: Shackleford Rd, Duluth, GA 30096

Duration: 6 month contract with potential to convert

About Our Client: Partners with our customers to provide differentiated paper` and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:

  • This is more of a help desk role, following up on invoices that have been sent to confirm receipt/payment plan, as well as answering any inquiries.
  • Communicates with suppliers by phone or email to provide information in regards to Accounts Payable.
  • Must have good verbal and written communication skills.
  • In order to ensure success in serving the customers of the Shared Services Group, good communication skills are necessary in conflict and error resolution.
  • Researches A/P in multiple systems for issue resolution.
  • Since this position will involve working with different forms of technology, this person is expected to possess solid PC skills (Word, Excel, Outlook, an enterprise system).
  • Position must adhere to requirements as defined within a service level agreement (relating to processing time frames, discounts captured, response times to vendor/mill inquiries, etc.).
  • A minimum of 3-5 years’ experience is required.
  • This position will be a full-time position (requiring overtime as needed)
  • Candidate must be able to work in Microsoft Office, especially Excel.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Ganesh Nomula    @     ganeshn@askstaffing.com,   - 678-203-2367

Ganesh Nomula
Sr. Manager Client Services

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