Customer Service Representative III

Germantown, WI 53022

Job Category: CustomerService Job Number: 110099 Pay Rate: DOE

Job Title:              Customer Service Representative III

Location:              Germantown WI 53022

Duration:             3 Months Contract

About Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:

  • The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered for our corrugate manufacturing plant in Germantown, WI

Manufacturing Experience Preferred:

  • Records and processes orders and inquiries received by mail, telephone and through customer contact.
  • Provides pricing, availability, and schedule information within established guidelines.
  • Suggests alternative products or services to meet customer needs.
  • Checks and approves credit within established limitations and confirms orders.
  • Obtains resolution of routine customer complaints and issues.
  • Serves as communication link between customers and sales staff to assure responsiveness.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.
  • Tracks warehouse inventories and replenishments.

What you need to succeed:

  • Manufacturing experience highly preferred.
  • Good ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes. Must be detail oriented.
  • 3-5 years of customer service/customer relations experience.
  • Excellent phone etiquette and courtesy, professional communication and customer relationship/service.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

ID : #ASK123

Contact:

Nicole @ nicolen@askstaffing.com; 678-250-9918

Nicole Nagaram
Resource specialist

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