Customer Service Representative III

Neenah, WI 54956

Job Category: CustomerService Job Number: 110101 Pay Rate: DOE

Job Title:              Customer Service Representative III

Location:              Neenah WI 54956

Duration:             3 Months Contract

About Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:

  • The Customer Service Representative receives and processes routine customer orders, inquiries, and/or complaints covering items or products ordered for our corrugate manufacturing plant in Germantown, WI

Manufacturing Experience Preferred:

  • Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.
  • Applies advanced skills to the position within assigned functional area.
  • Duties and tasks reflect substantial variety and complexity.
  • Assignments are broad in nature and generally require originality or ingenuity.
  • Works under minimal supervision.
  • Records and processes orders and inquiries received by mail, telephone and through customer contact.
  • Provides pricing, availability, and schedule information within established guidelines.
  • Suggests alternative products or services to meet customer needs.
  • Checks and approves credit within established limitations and confirms orders.
  • Obtains resolution of routine customer complaints and issues.
  • Serves as communication link between customers and sales staff to assure responsiveness.
  • Tracks order activity, and alerts appropriate staff of any potential delivery problems.
  • Tracks warehouse inventories and replenishments.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities


ID : #ASK123

Contact:

Anjali @ anjalia@askstaffing.com; 972-474-6777

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