Customer Service Representative

Irwindale, CA 4777

Job Category: CustomerService Job Number: 132348

Job Title: Customer Service Representative

Location: Irwindale, CA Or Rancho Cucamonga, CA

Duration: 3 Months (Contract To Hire)

Job Description:

Typical Responsibilities

  • Work in a fast-paced contact center environment, engages authentically with residential customers who look for expertise,  solutions and advice on their electric utility services
  • Handles 80-100 inbound customer calls per day
  • Actively listens to customer needs and adjusts style and level of detail for the audience
  • Delivers high quality, courteous, and professional customer service
  • Manages and resolves customer complaints with empathy
  • Analyzes and resolves concerns using multiple systems to provide appropriate energy solutions
  • Maintains a safety-conscious work environment by following safety protocols and safe work practices
  • Exceeds customer expectations by providing first call resolution with empathy and service knowledge

Required Qualifications

  • Two (2) years of customer service experience, including technical sales/support, phone, or in-person sales/support
  • High School diploma or equivalent
  • Must have passion for helping people, the desire to exceed customer expectations, and the ability to resolve multiple issues daily with empathy
  • Must commit to completing the entire duration (9 weeks) of the post-hire training schedule without interruption

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

Contact:

Ashu     @    ashutoshk@askstaffing.com    Direct: (617) 207-0647

Ashutosh Kumar
Team Lead – Client Services

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