Customer Service Representative

Tulsa, OK 74134

Job Category: CustomerService Job Number: 144788

Job Description

Job Title:                 Customer Service Representative

Location:                 Tulsa, Oklahoma, US - 74134

Job Type:                 Contract

Duration:                 10+ Months

Top Skill: Customer Service, Bi-Lingual (Spanish)

Job Description:

  • The Full-time Bi-Lingual Customer Service/ Equipment Service Representative (ESR) provides service and support to established and new, internal and external, customers in a contact center environment.
  • An ESR is responsible for handling routine customer service inquiries, as well as escalation calls, related to mechanical service calls and general customer service inquiries via various communication channels.
  • This role is critical in supporting the North America Group goal of becoming the best brand, sales and customer service system by providing high quality service to our customers.

Job Responsibilities:

  • Act as a company ambassador through accurately diagnosing service issues to deliver high quality service via multiple customer contact channels.
  • Provide equipment service and general customer support through successful resolution.
  • Accurately capture the voice of our customers to drive first call resolution across Business Services functions.
  • Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
  • Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
  • Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer’s needs and resolve issues.
  • Escalate customer issues within established guidelines to ensure timely resolution.
  • Understands performance metrics and improves quality and capabilities to meet and/or exceed goals.
  • Ensure new/revised processes are understood and immediately applied to customer interactions via BSNA tools/resources.
  • Access multiple system applications simultaneously to effectively service customers.
  • Actively participate and contribute in engagement and team building activities.
  • Assist with projects per business needs.

Position Requirements:

  • High School Diploma or equivalent
  • Must be bilingual (English and Spanish)
  • 2 years customer service experience
  • Proven ability to communicate professionally and effectively both verbally and in writing
  • Demonstrated ability to provide outstanding customer service
  • Demonstrated ability to successfully work
  • Receive, record and respond to customer or consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/external users.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:               Swapna

Email:                      swapnaa@askstaffing.com

Phone:                     732-307-9853

Meet Your Recruiter

Brad Martin
Lead Recruiter

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