Customer Service Specialist

Garden City, NY 11530

Job Category: CustomerService Job Number: 111251

Job Title          :       Customer Service Specialist

Location          :       Garden City, New York, 11530

Duration          :      4 Months contract ( high potential for extension )

About Client:   Our Client is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.   

Summary :

  • Responsible for taking inbound calls regarding policies. They have to identify, review policies and answer questions Q&A on the policy, should be able to give an overview of the policy.
  • Sometimes it could be travel agents or customer have specific scenario questions- identify the policy, terms and conditions and start claims investigation.
  • Claim initiation - already someone that has booked the coverage and needs to file a claim, pull up claim initiation and follow up on contact details and other information as necessary, assist in filling up the claims form.
  • Claim status call - these calls can vary between status, receiving forms, etc.

Skills:

  • Should have High School diploma.
  • Should have minimum 1 year of customer service experience or call center experience
  • Should have claims/insurance background/call center background.
  • Must have strong MS Office skills, specifically MS Excel and MS Word.
  • Should have strong verbal and written communication skills.

About ASK:  ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

ID :  #ASK123

Contact:

Shelly:                 shellyg@askstaffing.com           - 678-819-8516

Sabrina:               sabrinat@askstaffing.com            - 678-487-8581 

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