Customer Service Specialist
Riverside Riverside, RI 02915
Job Title : Customer Service Specialist
Location : Riverside, RI - 02915
Duration : 8 Months contract (Higher possibility to extend)
About Client: Our client is currently one of the largest banks in the Northeast, with branches spanning from Chicago to Vermont. The bank is one of the leading provider of loans and mortgages to individuals and business in the markets they serve. With over 1,500 branches within their network, our client has been a trusted name in banking since the 1800’s and currently has over $130 billion in holdings.
- Responsible for explaining policies and products to customers, answer questions, help customers understand product features, with online banking processes and general bank services in order to educate and support customers.
- Should answer customer phone calls and verify customer identity by asking them to provide required personal information and compare given data to stored data in the system in order to ensure confidentiality and legal compliance.
- Responsible for operating phone systems and computer systems to find required information, to read emails and use calendar functions in Outlook, reset customer passwords and information, enter and retrieve data in all bank systems in order to quickly and accurately help customers.
- Resolve customer problems/issues by determining possible courses of action and fostering acceptance of the solution in order to ensure customer satisfaction.
- Solves problems including taking action on fee rebates, activating cards, replacing cards, ordering checks, updating customer information, executing stop payments, taking applications for overdraft protection, etc.
- Sells products by determining most appropriate products for customers, explain rates and product benefits, refer to computer prompts on suggestive selling and determine appropriate situations to suggest products in order to deepen customer relationship.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
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