Customer Success Manager

Buckhead, GA 30305

Job Category: Manager Job Number: 130389
Job Title:    Customer Success Manager
 
Location:    Buckhead, GA
 
About our Client:
Why You'll Love this company:
Small SaaS Start-Up that is going fast. Options in the company. Culture Centric. Social Media Platform doing cool stuff.
Our client has a mission that intends to true impact on B2B Marketing Companies social media goals utlizing not cutting or bleeding edge technique, but next-generation technologies.
 
Job Description:
 
What You'll Do:
  • Partner with your customers on all post-sale activities, including initial onboarding, social strategy, expansion, and retention.
  • Build relationships with customers as a trusted advisor to support and consult on their social strategies.
  • Identify opportunities for account growth within your managed accounts.
  • Ensure customers derive maximum value from us, utilize all of their licenses, identify new opportunities, and collaborate with other company stakeholder teams to ensure adoption and a successful renewal.
  • Develop an understanding of typical business challenges faced by customers and appropriately map features and associated business benefits to address their needs.
  • Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success.
 
Qualifications:
  • Create strong business relationships with prospects, existing customers.
  • Manage day-to-day relationships and communications with customers.
  • Recommend best practices and use cases for features according to customer needs.
  • Good understanding of web marketing (social, blogs, RSS, etc.).
  • Excellent presentation, verbal, and writing skills are required.
Benefits:
  • 100% paid Health Care
  • Options in Company
  • 401K
  • Unlimited PTO
  • Weekly Team Lunches
  • Commuter Benefits
  • Flexible work hours
  • Start-up Culture with casual attire, open floor plan, company swag galore and all the snacking you could ever want to do
  • Travel expectations will be minimal and all about fun events when they do occur. 
 
About ASK:  ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
 
Contact:
Wendy  @  wcogan@askstaffing.com

Wendy Cogan
Lead Full Desk Recruiter, Direct Hire

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