Customer Support Analyst
Columbia Columbia, SC 29201
Job Title: Customer Support Analyst
Location: Columbia, SC - 29201
Duration: 6 Months contract to hire
About our Client: Client is part of the nationwide Farm Credit System, created 100 years ago with the sole mission of serving rural communities and agriculture. We are proud to come from a heritage of service and even prouder that we are continuing to fulfill that mission today. At client and throughout Farm Credit, we help rural communities thrive and keep the wheels of agriculture turning.
- Our Client, a growing agricultural lender with over $30 billion in assets, is seeking an Internal Controls Compliance & Risk Manager.
- The Internal Controls Compliance & Risk Manager is responsible for the Bank’s review of the internal controls over financial reporting (ICFR) programs at all 19 District Associations.
- This position will require detailed reviews of ICFR programs to ensure programs are consistent with the Farm Credit System’s internal controls framework.
- The Manager will provide recommendations to Associations for any ICFR program weaknesses and will also assist in the data upload of Association ICFR program data into the Bank’s ICFR governance software, MetricStream.
- Strong experience using a ticketing system
- Must have experience using a mainframe computer system
- Previous experience in a structured environment providing first call resolution
- Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers. Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures; participates in training activities to keep current with product support and self-development; has frequent contact with internal and external customers, peers, and managers.
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