Customer Support Analyst

Columbia, SC 29201

Job Category: CustomerService Job Number: 110454 Pay Rate: DOE

Job Title:              Customer Support Analyst

Location:              Columbia, SC - 29201

Duration:             6 Months contract to hire

About our Client: Client  is part of the nationwide Farm Credit System, created 100 years ago with the sole mission of serving rural communities and agriculture. We are proud to come from a heritage of service and even prouder that we are continuing to fulfill that mission today. At client and throughout Farm Credit, we help rural communities thrive and keep the wheels of agriculture turning.

Job Description:

  • Our Client, a growing agricultural lender with over $30 billion in assets, is seeking an Internal Controls Compliance & Risk Manager.
  • The Internal Controls Compliance & Risk Manager is responsible for the Bank’s review of the internal controls over financial reporting (ICFR) programs at all 19 District Associations.
  • This position will require detailed reviews of ICFR programs to ensure programs are consistent with the Farm Credit System’s internal controls framework.
  • The Manager will provide recommendations to Associations for any ICFR program weaknesses and will also assist in the data upload of Association ICFR program data into the Bank’s ICFR governance software, MetricStream. 

Required Skills:

  • Strong experience using a ticketing system
  • Must have experience using a mainframe computer system
  • Previous experience in a structured environment providing first call resolution
  • Responsible for providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries in a professional and timely manner for the bank, and external customers. Will log and document all customer calls using the call tracking system in accordance with defined established call handling procedures; participates in training activities to keep current with product support and self-development; has frequent contact with internal and external customers, peers, and managers.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

ID : #ASK123

Contact:

Abby   @    abbya@askstaffing.com;     678 257 2403



Abby Abirami
Team Lead - Client Services

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