Customer Support Analyst

Columbia, SC 29201

Job Category: CustomerService Job Number: 161808

Job Description

Job Title:              Customer Support Analyst

Location:              Columbia, South Carolina - 29201

Job Type:              Contract

Duration:               6  Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Essential Job Responsibilities:

  • Providing quality support with a high degree of customer satisfaction on technical, business and operational inquiries/systems in a professional and timely manner for the bank, internal, and external customers.
  • Will log and document all customer calls using a call tracking system.

Requirements:

  • Bachelor’s Degree/Associates in Business or technical discipline or equivalent experience in related industry.
  • Experience in customer support environment preferably dealing with loan related systems and application systems.
  • Strong customer service orientation with excellent documentation skills.
  • Ability to communicate effectively with customers, users, technical experts, and all levels of management.
  • Familiarity with PC hardware and software (Microsoft Windows).

Preferred:

  • Experience using a call tracking system and supporting software applications.
  • Previous experience in a structured environment providing first call resolution. 

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:       Raj Singh

Email:              rajs@askstaffing.com

Phone:               617-925-4020

Meet Your Recruiter

ASK Staffing

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