Customer Support Specialist

Herndon, VA 20170

Job ID: 106782 Job Category: CustomerService Pay Rate: DOE

Job Title:      Customer Support Specialist

Duration:     7 months possible conversion to perm

Location:      Herndon, VA 20171

About Client: Our Client is the third-largest U.S. cable company; Client serves approximately 6 million residences and businesses. Client Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Media is a full-service provider of national and local cable spot and digital media advertising. Client is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, it has been recognized as the top operator for women by Women in Cable Telecommunications.

Role and Responsibilities:

  • Utilizing the Client ticket system, provide level 1 technical support for a variety of health care technology
  • Schedule, confirm, and perform phone installation appointments.
  • Assist the install of remote health monitoring equipment by guiding nontechnical seniors over the phone.
  • Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium.

Responsibilities and years of experience associated with job duties:

  • Required 4+ years strong Customer Support Center experience.
  • Experience with hardware and software issues.
  • Proficient in I.T. applications such as E-Mail, Office Automation Applications and Web Browsers.
  • Typing proficiency: 40-60 wpm.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Debbie @ debbier@askstaffing.com - 678-203-2363


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