Customer Support/Technical Support/IT Support

Austin, TX 78744

Job Category: CustomerService Job Number: 157906

Job Description

Job Title:               Customer Support/Technical Support/IT Support

Location:               Austin, Texas, US - 78744

Job Type:               Contract

Duration:               3 Years

Job Description:

Skills:

  • Customer service
  • Basic Wi-Fi knowledge
  • Technical Troubleshooting knowledge
  • Keyboarding/Typing
  • Problem solving

Overall Purpose:

  • This position will provide support for client Managed Customers.

Roles & Responsibilities:

  • Customer call receipt; first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external client/Vendor.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Email:               pollyn@askstaffing.com;       sboda@askstaffing.com;      nikkin@askstaffing.com;     srikantg@askstaffing.com

Meet Your Recruiter

Polly Nadukula
Lead IT Recruiter

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