DSS Position L2 Level

Irvine, CA 92602

Job Category: Information Technology Job Number: 118822

Job Title:              DSS Position L2 Level

Location:              Multiple Locations

Duration:             6+ Months Contract

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
  • The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. The job will require travel between offices.

Responsibilities:

  • Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
  • Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
  • Printer break-fix and installation
  • Disposal, redeployment and Asset reclaim
  • Shipping coordination
  • Data Backup and Data Recovery coordination
  • Hardware Refresh
  • Warranty and Out-of-warranty repair and replacement
  • Depot Services 
  • Walk Up Support
  • Spare parts management
  • Executive (VIP) Support
  • Audio and Video Support including Health Checks
  • Inventory and Asset Management – Depot Operations
  • Coordinate with external vendors for dispatch support
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents

Requirements/Qualifications:

  • Prefer 3-5 years IT experience, including technical training
  • Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
  • Experience with imaging windows 10 OS.
  • Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maint, etc.)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • MCP and or A+ Certifications

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

#ASK123

Contact:

Vincent Gandra  @   vincentg@askstaffing.com     -   415-200-4129

Vincent Gandra
Sr. Resource specialist

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