Deskside Support

Columbus, IN 47201

Job Category: Information Technology Job Number: 145467

Job Description

Job Title:               Deskside Support

Location:               Columbus, Indiana, US - 47201

Job Type:               Contract

Duration:               6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Provide direct Face-to-Face world-class end-user support experience with an emphasis on quality resolutions
  • Help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities
  • Provide hardware break/fix support and warranty support for current desktop, laptop, tablets and workstation devices
  • Provide operating system and application support to diagnose and resolve unique, non-recurring problems
  • Reimage systems as required
  • Identifies potential escalations and proactively alerts management as needed.
  • Partners, as required, with other IT teams as appropriate to ensure the problem resolution is obtained and, if necessary, the root cause is identified
  • Recommend and/or performs upgrades on systems
  • Work with procurement staff to purchase hardware and software
  • Complete installation and testing of computers and peripherals within established standards and guidelines
  • Provide basic support for mobile devices and printers
  • Provide primary support to executive users
  • Provide equipment move services
  • Ensures configuration and inventory management database entries are complete and accurate
  • Provides time/resource estimates for assigned tasks including time tracking activities
  • Local travel as needed
  • Perform other duties as assigned

Requirements:

  • Must possess a professional demeanor and strong customer service/consulting/training skills
  • Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area
  • Basic experience of IT with a basic understanding of networks, Intel servers and telecoms
  • Strong Break / Fix skills Desktops, Workstations, Notebooks
  • Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
  • Strong Microsoft operating system troubleshooting skills
  • Strong problem-solving and critical thinking skills
  • Strong written and verbal communication skills
  • Must be self-motivated and the ability to work independently with minimal supervision
  • Must have excellent time management skills
  • Must be detail and process-oriented
  • Ability to walk long distances across large facilities
  • Must be able to pass a background security check
  • Valid driver’s license and reliable transportation

What Will Make A Candidate Stand Out:

  • Experience with ticketing systems (Remedy)
  • Experience working with executives

Certifications:

  • Hardware such as A+ or equivalent, Microsoft – MCSA Windows 7, 8 or 10, Networks such as CCNA or CCNP

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Jack Smith

Email:               jacks@askstaffing.com

Phone:               678-203-2378 

Meet Your Recruiter

Jack Smith
Resource Specialist

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