Deskside Technician I

Memphis, TN 38120

Job Category: Technician/Technologist Job Number: 109175 Pay Rate: DOE

Job Title:          Deskside Technician I

Location:          Memphis TN 38120

Duration:          6 Months Contract

About Client: Our client is a fortune 1000 company that provides residential and commercial services. The core services of the company include termite and pest control, home warranties, disaster response and restoration, janitorial service, professional home cleaning, furniture repair, and home inspections. It has 13,000 corporate employees and a franchise network that independently employs over 33,000 additional people.

Job Description:

  • Responsible for desktop support for end users of specific software along with researching, troubleshooting and training others

Job Responsibilities:

  • Will be responsible for maintaining and updating a software enhancement database
  • Desktop support for end users of software
  • Research and trouble-shoot issues reported by existing software users
  • Assist other support specialists and IS staff as needed and continue to acquire knowledge of other programs the department supports
  • Conduct training Webinars for software above and build supporting documentation for training
  • Quality assurance on software as iterations are complete and prior to deployment to production
  • Respond to requests in a timely fashion
  • Assist with training in the use of all technologies used
  • Complete special projects
  • Other duties as assigned by management

Education and Experience Requirement:

  • 1 -3 years of previous software/QA support
  • Bachelor degree a plus

Required Skills:

  • Ability to interpret user needs
  • Good listening skills
  • Good telephone etiquette
  • Technical ability - troubleshooting skills
  • Good interpersonal skills
  • Works well within a team
  • Ability to interact professionally internally and externally
  • Good organizational skills
  • Good verbal and written skills

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Vito     @     vitos@askstaffing.com ;         702-827-0376

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