Deskside or Desktop Engineer (L2)

Sunrise, FL 33323

Job Category: Information Technology Job Number: 129477

Job Title: Deskside or Desktop Engineer (L2)

Location: Sunrise, FL, 33323

Duration: 6 Months

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

1.PURPOSE OF THE JOB:

  • Technical knowledge of Desktop/Laptop level troubleshooting Experience in Lotus notes, Internet and Networking, Active Directory, File share, Print server.
  • Laptop/Desktop Imaging - Depot service. Laptop/Desktop Hardware troubleshooting.
  • Software/Application-client installation and troubleshooting Good technical knowledge of Operating systems like Windows XP, 7, 10. Technical Knowledge in Webex, Communicator, Outlook, Citrix, vMware and Lotus notes. Comfortable with remote support.

2.PRINCIPAL ACCOUNTABILITIES:

  • Remote desktop connectivity applications: RDP, pcAnywhere, LANDesk
  • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
  • Lotus Notes
  • Internet browsers (e.g. Explorer, Firefox, Chrome)
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers, Fax Machines, Scanners,
  • PDA, and Smartphones
  • Troubleshoot Citrix applications, VMware VM related issues.
  • Generally support 8 hrs x 5 days during business hours of client. However, willing to work from 6 AM to 8 PM in respective sites
  • On call support during non-business hours in case required
  • Driver license with Vehicle, Using Personal vehicle for official purpose in required situation
  • Flexible to work from different locations in Atlanta & other sites when required.
  • Willing to learn new technologies supported by clients.

3.KNOWLEDGE, SKILLS & EXPERIENCE:

  • 3-4 yrs of University education post High school (B.Sc. or Diploma)
  • 1-2 yrs diploma in Information Technology. Preferred MCP/MSCE/MSCA or HDI CSS.
  • A + Certification.
  • 1-3 years help on desktop services is must, support experience with problem solving involving hardware, software, and networks.
  • Dell/Lenovo certification preferred
  • Phone support experience necessary.
  • ITIL knowledge of V2 or V3. Especially on Service Desk/Desktop Support, Incident, Problem, and Change Management
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Windows 7 to 10 migration
  • Clients: Windows 10, Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: basic knowledge in Windows 2000, Windows 2003, Windows 2008
  • Knowledge of Active Directory, Exchange 2003/2007/2010, Lotus Notes 8.0/8.5, DNS, DHCP.
  • ITSM ticketing tools such as Service-now, Remedy, HP Service Center, Peregrine Service Center/Support Suite 
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools, LANDesk
  • MS Office Suite (2007,2010,2013,2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Troubleshoot Citrix applications, VMware VM related issues.
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA, All Smart phones
  • Others: Adobe Acrobat and other common desktop common applications used in enterprise.

4.COMPETENCIES:

  • Customer Focus
  • Teamwork
  • Technical Expertise
  • Interpersonal Effectiveness
  • Concern for Order and Quality

5.DIMENSIONS:

  • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
  • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

6.KEY BUSINESS CHALLENGES:

  • Meet current client and team SLA
  • Keep up-to-date on new technologies and end customer technologies
  • Keep customer satisfaction high
  • Reduce user downtime
  • Seek solutions to chronic problems
  • Provide end to end solutions to all technical issues reported to Desktop Support

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Vijay Kethavath   @   vijay@askstaffing.com     -  +1 415-200-4131

Vijay Kethavath
Sourcing Specialist

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.