Desktop Support - Help Desk/Desktop Support

Mooresville, NC 28115

Job Category: IT Job Number: 112825

Job Title:             Desktop Support - Help Desk/Desktop Support

 

Location:             Mooresville, NC - 28115

 

Contract:             Longterm

 

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

 

Job Description:

 

Responsibilities: 

  • Provide routine IT support on hardware and software utilized by the organization. This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service. 
  • Take initial telephone or e-mail inquiries and troubleshoot appropriately. 
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.
  • Log call activity
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle.
  • Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephoneor e-mail and will require an on-site visit to the user’s PC or workstation.

Requirements: 

  • Requires a college degree in an IT Technology field or equivalent experience
  • 5-8 years of commensurate and progressive growth experience in a Help Desk or Help Desk technical support environment
  • 2-3 years experience with Crystal Reports Development and standard metrics reporting requirements. 
  • Must have basic knowledge of PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers. 
  • Certified Knowledge Management; A+ and/ or Net+ Certification. 
  • Help Desk Experience or Knowledge Management Administration preferred. 
  • Familiar with ITIL process and environment. 
  • Familiar with support of e-commerce or e-business web sites. 
  • Knowledge of script writing or SQL, Access, PERL and/or JAVA.

 

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

 

#ASK123

 

Contact :

Yamini:                 yaminis@askstaffing.com             -              678-203-2377

                               techmhyd@askstaffing.com

Yamini Seelam
Sr Client Service Manager

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