Desktop Support - II

Rockland, MD 20847

Job Category: Information Technology Job Number: 132265

Job Title:   Desktop Support - II

Location:   Rockland, MD - 20847

Duration:   6+ Months

About Our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Need L2 resource involved in tier II support
  • Knowledge on Win 10, Win 7, O365 and Azure desktop environment
  • Basic knowledge on Skype for Business and other VC technologies
  • Knowledge in deploying and handling IOS handheld devices as and when needed (basic MDM support knowledge)
  • Collaborate with vendors when needed and perform warranty repairs, escort them into and out of office premises
  • Basic knowledge in handling DC hands and feet, networking support
  • Install, upgrade, support and troubleshoot Windows 10 and O365 and any other authorized desktop applications
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Performs work in adherence with the defined standard operating procedures specific to the client and compliance within specified warranty requirements
  • Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels including but not limited to disposal coordination with vendors
  • Safely package equipment for branches or end users home address and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests
  • Log all reported issues/ requests using the ticketing tool on a timely basis and ensure user follows till resolution
  • The person should be prepared / willing to do any other reasonable and lawful instruction/task and ensure that it is normally carried out on time and correct
  • Flexible to support the team off-hrs. support requirements during but not limited to office moves, outages, planned maintenance activities, hands and feet support etc

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities


Lina Mitnasala      @      -   678-298-7894

Lina Mitnasala
Resource Specialist

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