Desktop Support

Newark, CA 94560

Job Category: Information Technology Job Number: 151972

Job Description

Job Title:               Desktop Support L3

Location:               Newark, California, US - 94560

Job Type:               Contract

Duration:               18+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Provide client support and technical issue resolution primarily via onsite visits to client’s offices and occasionally via email and phone support
  • Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications
  • Provide training to clients in the use of our Citrix services and VPN connectivity for remote access
  • Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets
  • Manage/troubleshoot hardware issues(video cards, USB & peripheral devices and drivers)
  • Troubleshoot Activesync, BES and other mobile device technologies
  • Publish/Manage Citrix applications
  • Lite Server administration
  • Create/Manage Active Directory accounts, groups & permissions
  • Install, configure & manage print queues
  • Manage domain services & policies
  • Troubleshoot DNS, DHCP and TCP/IP issues
  • Occasional lifting of computer hardware and related equipment (up to 25lbs)


  • Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems

Strong Technical Skills In The Following Areas:

  • Knowledge on Powershell/Network/Antivirus/Storage
  • Create/Manage Active Directory accounts, groups & permissions
  • Duo Security or other two factor authentication
  • Microsoft Exchange Administration 2007/2010/2013
  • Office 365
  • Citrix XenApp 5.0/6.5
  • VMware vSphere 5.0/5.5
  • Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
  • ActiveSync, BES and other mobile device technologies
  • Publish/Manage Citrix applications
  • Self-motivated, detail-oriented and organized
  • Excellent communication (oral and written), collaboration, organizational, and presentation skills
  • Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
  • Ability to troubleshoot Activesync, BES and other mobile device technologies
  • Ability to work independently and efficiently to meet deadlines
  • Ability to assess and prioritize work in a fast paced environment
  • Ability to manage resources both laterally & vertically

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities    

Reach Out To A Recruiter

Recruiter:             Jeff Kasula


Phone:                  678-890-5105

Meet Your Recruiter

Jeff Kasula
Sr. Resource Specialist

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