Desktop Support Technician

Saint Louis, MO 63101

Job Category: Technician/Technologist Job Number: 110165 Pay Rate: DOE

Job Title:           Desktop Support Technician

Location:           St. Louis MO - 63101

Duration:           6+ Months

About Our client: Client Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. With a worldwide network of R&D, innovation labs and delivery centers, and 124,000+ ‘Ideapreneurs’ working in 41 countries, Client serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

Job Description:

  • Desktop Support Technician will perform a wide range of duties for the ITS Department.
  • Ensure consistently high levels of customer satisfaction by supporting end-user s in-person, over the phone, by email, and via our help desk ticketing system.
  • This includes the responsibility of the proper and timely identification, prioritization, and resolution of end-user requests, including senior executive level management.

Responsibilities:

  • Provide onsite and remote desktop support services (computers, peripherals, phones, mobile devices) in a primarily Windows environment.
  • Respond to requests for assistance in person, over the phone, via email, ticketing system.
  • Log all support requests in our help desk system, and notify the end-user of updates.
  • Provide necessary information to asset management for an accurate inventory of hardware, software, and licenses.
  • Provide support for other office equipment, including networked printers and copiers.
  • Complete computer builds for new end-users via an imagining solution.
  • Build new computers for replacement for existing equipment due to age and failure.
  • Software installation and deployment.
  • Troubleshooting of client computer problems related to hardware and software.
  • Setup new end-user’s offices onsite with necessary components (monitors, stands, keyboard, mice, printers, scanners, docking stations)
  • Transfer of data for end-users from the previous computer to the new computer.
  • Provide basic hardware repair including hard drive, keyboard, battery replacement and RAM.
  • Provide support for Office 365 products including OneDrive, SharePoint, Jabber, WebEx, browsers, Adobe products, other software as required.
  • Provide administrator functions including password resets, account setup, email configuration, license assignment via online portals.
  • Order and Ship products to remote offices across the globe from approved vendors.
  • Pack and ship products from the main office to remote locations.
  • Setup Supermicro servers as directed by the Operation Manager as needed.
  • Assist with additional office duties as needed.
  • Capable of lifting at least 50 pounds.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

ID : #ASK123

Contact:

Andy Banooth  @  andyb@askstaffing.com ;      678-203-2366

Andy Banooth
Sourcing Specialist

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