Desktop Technician - Build and Windows10

Phoenix, AZ 85001

Job Category: Technician/Technologist Job Number: 109470 Pay Rate: DOE

Job Title :            Desktop Technician - Build and Windows10

Location :            Phoenix AZ - 85001

Hire Type :          3 + Months

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

Job Description:

  • Complete assigned work and side work each day. Assist with training and troubleshooting issues with builds. Image and checkout computer orders. Troubleshoot first day and ongoing computer issues as needed.


  • Including the following, other duties may be assigned.
  • Perform imaging of computers and checking for required apps, encryption, etc.
  • Work as a team with fellow employees to prepare packages for shipment.
  • Immediately report issues preventing imaging or equipment shortages.
  • Must report defective materials or questionable conditions to the department supervisor.
  • Ensure accurate labeling of shipments and paperwork to protect client from loss on all shipments.
  • Responsible for completing incoming assignments each day as well as proper documentation.
  • Provide first day and ongoing post migration support in an enterprise environment.
  • Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.
  • Experience with imaging computers and troubleshooting hardware issues.
  • Experience with UPS/FEDEX online software is desirable.
  • Be familiar with and able to interpret packing slips, enter into the computer the correct information. Acknowledge receipt of returned packages, research status and restock / update ticketing database as needed.
  • Education and Experience:
  • Minimum of a high school education and three years of related experience in enterprise environments. (degree or certifications preferred)
  • Excellent problem-solving and people skills. Position can be remote, customer facing, or back office.
  • Technical computer expertise with PC/MAC computers. Experience with Office 365, sccm, vpn, and remote tools.
  • Knowledge of common ticketing systems helpful. (Service NOW, QuickBase, etc)

Additional information:

  • Travel to multiple sites in the US may be required.
  • Must be familiar with proper packaging methods and able to interpret visual aids used to convey specific packaging requirements.
  • Experience with imaging computers and troubleshooting hardware issues.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Leo:       ;            678-819-8518

Yamini:  ;        678-203-2377


Yamini Seelam
Sr Client Service Manager

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