Enterprise Support Analyst II
Dallas Dallas, TX 75261
Job Title: Enterprise Support Analyst II
Location: Dallas, TX - 75261
Duration: 6 Months Contract
About Client: Our client is a leading provider of aircraft parts, supplies, chemicals, tools and materials. They offer more than 2 million parts, including extensive lines of aviation oils, tires, batteries, hardware and more. The warehouse is climate controlled and the company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management, and reverse logistics to OEMs and customers.
- The IT Support position is primarily responsible for day-to-day IT service desk; supporting Microsoft products, Windows 10 migration and related issues and services.
- The person will be responsible for the delivery of customer-driven IT services to an enterprise-class business environment.
- Will be a member of the IT team providing 24 x 7 support.
- The candidate must be within 10 - 15 mile radius of zip code75261.
- There may be some overtime involved and minor on-call duties Provides IT support to end users on a variety of software and hardware issues.
- Identifies, researches, and resolves technical problems.
- Responds to telephone calls, emails and personnel requests for technical support.
- Documents, tracks, and monitors problems to ensure a timely resolution.
- First level support for business applications including Lotus Notes, MS Office, VPN, SAP,, VMware
- Hardware builds: Desktops, laptops, tablets, and smart phones
- Audiovisual (AV) setup for conference rooms (projectors, microphones, power strips)
- Telephone, email, mobile, and walk up support and troubleshooting
- Troubleshoot and resolve technical issues using Microsoft Exchange
- Provide technical application support.
Qualifications and Education Requirements:
- A+ certification, Network+ Preferred.
- H.S. or GED required.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
Anjali @ firstname.lastname@example.org ; 972-474-6777