Enterprise Support Analyst II

Dallas, TX 75261

Job Category: IT Job Number: 116383

Job Title:              Enterprise Support Analyst II

Location:              Dallas, TX - 75261

Duration:             6 Months Contract

About Client: Our client is a leading provider of aircraft parts, supplies, chemicals, tools and materials. They offer more than 2 million parts, including extensive lines of aviation oils, tires, batteries, hardware and more. The warehouse is climate controlled and the company also offers a complete set of supply chain and logistics services, including order processing, stocking and fulfillment, automated inventory management, and reverse logistics to OEMs and customers.

Job Description:

Responsibilities:

  • The IT Support position is primarily responsible for day-to-day IT service desk; supporting Microsoft products, Windows 10 migration and related issues and services.
  • The person will be responsible for the delivery of customer-driven IT services to an enterprise-class business environment.
  • Will be a member of the IT team providing 24 x 7 support. 
  • The candidate must be within 10 - 15 mile radius of zip code75261.   
  • There may be some overtime involved and minor on-call duties Provides IT support to end users on a variety of software and hardware issues. 
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, emails and personnel requests for technical support.
  • Documents, tracks, and monitors problems to ensure a timely resolution.
  • First level support for business applications including Lotus Notes, MS Office, VPN, SAP,, VMware
  • Hardware builds: Desktops, laptops, tablets, and smart phones
  • Audiovisual (AV) setup for conference rooms (projectors, microphones, power strips)
  • Telephone, email, mobile, and walk up support and troubleshooting
  • Troubleshoot and resolve technical issues using Microsoft Exchange
  • Provide technical application support.

Qualifications and Education Requirements:

  • A+ certification, Network+ Preferred.
  • H.S. or GED required.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

#ASK123 

Contact:

Anjali @ anjalia@askstaffing.com ; 972-474-6777

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