Field Service Engineer

Parsippany, NJ 07054

Job Category: Information Technology Job Number: 154706

Job Description

Job Title:               Field Service Engineer

Location:               Parsippany, New Jersey, US - 07054

Job Type:               Contract

Duration:               6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Responsibilities:

  • Windows 10, Mac OS, Office Suite, SCCM, SNOW, Jamf
  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide and educate users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals
  • Support user awareness and Behaviour Change programs

Qualifications:

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • 3-5  years of Experience
  • Hands-on experience with Windows/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities    

Reach Out To A Recruiter

Recruiter:             Jeff Kasula

Email:                   jeffk@askstaffing.com

Phone:                  678-890-5105

Meet Your Recruiter

Jeff Kasula
Sr. Resource Specialist

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.