Field Service Operations L2/DeskSide Support

Racine, WI 53403

Job Category: Information Technology Job Number: 151455

Job Description

Job Title:               Field Service Operations L2/DeskSide Support

Location:               Racine, Wisconsin, US - 53403

Job Type:               Contract

Duration:               TP

About Our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives.

Job Description:

  • Work closely with global managed service support team on escalated incidents and requests
  • Diagnosing and resolving technical issues with hardware and software
  • Ensuring all support requests are effectively logged
  • Escalate unresolvable issues to senior team members
  • Setting up new users and deploying end-user devices
  • Monitoring and maintaining computer systems and networks
  • Work with security team on running security checks on end-user devices

Qualifications:

Technical Experience:

  • Experience providing helpdesk support for multi-site 200+ user environment
  • Experience in supporting end-user devices including Windows 7/10, Apple (Mac, iPAD), mobile (Android, iOS)
  • Experience in supporting end-user applications (on-device, cloud) including Microsoft Office, business applications, and various mobile applications
  • Experience deploying end-user devices (laptops and mobile) and troubleshooting related issues
  • Experience supporting traditional office equipment including printers, audio visual equipment, and scanners
  • Experience in troubleshooting NW related issues
  • Experience in managing Active Directory 

Non-Technical Experience:

  • Excellent organizational and technical documentation skills with the ability to work calmly under pressure and meet deadlines
  • High emotional intelligence, sense of self and work ethic, ability to be a great collaborator with a great attitude and positive outlook

Education:

  • Technical Certifications
  • Bachelor’s IS/Computer Science Degree (optional

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Name:              Lina Mitnasala

Email:              linam@askstaffing.com

Phone:             678-890-5111

Meet Your Recruiter

Lina Mitnasala
Resource Specialist

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