Genesys Engineer

Palo Alto, CA 94020

Job Category: Information Technology Job Number: 127997

Job Title:       Genesys Engineer

Location:        Palo Alto, CA - 94020

Duration:        Longterm

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

Job Description:

  • 8 years’ experience as a contact center solution architect designing, architecting, and implementing contact center technology (example: Preferred Genesys, InContact, Five9, 8x8, Fuze etc.)
  • Genesys Pure Engage experienc
  • Genesys cloud experience
  • Operations support at L2 and L3 level.
  • Calabrio Workforce Management and Quality Monitoring experience
  • Work experience with extensive knowledge of voice, messaging, and email contact center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc.
  • Extensive experience in Contact Center Production Support Operations, Contact Center Technologies and Contact Center strategies.
  • Understanding of business processes and (digital) transformation and how they relate to customer experience technology
  • Proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountabilities and expectations
  • Experience with one or multiple telephony and contact center technologies such as Cisco, Genesys, 8x8, Fuze, Five9, ShoreTel, etc.
  • Ability to learn and lead development of technical specifications
  • Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Yamini:        -      678-203-2377


Yamini Seelam
Sr Client Service Manager

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