Palo Alto Palo Alto, CA 94020
Job Title: Genesys Engineer
Location: Palo Alto, CA - 94020
About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.
- 8 years’ experience as a contact center solution architect designing, architecting, and implementing contact center technology (example: Preferred Genesys, InContact, Five9, 8x8, Fuze etc.)
- Genesys Pure Engage experienc
- Genesys cloud experience
- Operations support at L2 and L3 level.
- Calabrio Workforce Management and Quality Monitoring experience
- Work experience with extensive knowledge of voice, messaging, and email contact center technologies including SIP, TDM, CM, Intelligent Call Routing, IVR, Call Routing, WFM, ACD, etc.
- Extensive experience in Contact Center Production Support Operations, Contact Center Technologies and Contact Center strategies.
- Understanding of business processes and (digital) transformation and how they relate to customer experience technology
- Proven strong leadership, performance management and coaching skills to build a high performing team while defining clear accountabilities and expectations
- Experience with one or multiple telephony and contact center technologies such as Cisco, Genesys, 8x8, Fuze, Five9, ShoreTel, etc.
- Ability to learn and lead development of technical specifications
- Requires excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
Yamini: email@example.com - 678-203-2377