Greeter

Omaha, NE 68114

Job Category: Professional Job Number: 141062

Job Description

Job Title:               Greeter

Location:               Omaha, Nebraska, US - 68114

Job Type:               Contract

Duration:               6 Months Possibility To Extension

About Our Client: It is a multi-service broadband communications and entertainment company with more than 6 million total residential and commercial customers. The third-largest cable television company in the U.S., which offers an array of advanced digital video, high-speed Internet and telephony services over its own nationwide IP network, as well as integrated wireless services in partnership with Sprint (NYSE: S). It is a full-service, facilities-based provider of communications solutions for commercial customers, providing high-speed Internet, voice and long distance services, as well as data and video transport services for small to large-sized businesses. It offers national and local cable advertising in traditional spot and new media formats, along with promotional opportunities and production services.

Job Description:

  • As the Greeter, you will play a vital role in the customer experience,by serving as a front-line ambassador.
  • You will guide customers through signing in at our queueing station, returning/exchanging equipment, and demonstrating our products and services while providing an exceptional customer experience.

Description:

  • Provides a variety of customer service support duties to ailcustomers.
  • Ensures timely and accurate information is provided to customers in a professional manner.
  • Responds to inquiries through phone, mail, email, and contact with customers. Promotes and sells the company's products and services.
  • Provides operational management and support at call center locations to ensure efficient and timely resolutions of customer service issues.
  • Handles incoming customer calls with the intent of providing customer satisfaction and retention; may introduce and sell new or additional products and/or services;
  • Works in conjunction with outside sales representatives to provide pre-and/or post-sales support;
  • Reviews customer inquiries, problems, requests, and suggestions; determines appropriate solutions and/or responses;
  • Negotiates customer claims, initiates billing adjustments, arranges product substitutions and returns;
  • Assesses customer needs and suggests/promotes alternative products or services;
  • Processes incoming orders;
  • Refers customer calls to other areas as appropriate;
  • Records consistent problem areas;
  • Provides clerical/administrative support to the customer service functions.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Dinesh Gajula

Email:               dineshg@askstaffing.com

Phone:              415-200-4136

Meet Your Recruiter

Debbie Reddy
Resource Specialist

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