Help Desk, Technical Support
Austin, Texas, US - 78744 Austin, TX 78744
Job Title: Help Desk, Technical Support
Location: Austin, Texas, US - 78744
Job Type: Contract
Duration: 3 Years
- This position will provide support for AT&T Managed Customers.
Roles & Responsibilities:
- Customer call receipt; first point of contact for Customers for problem recording.
- Customer verification, problem validation and documentation.
- Ticket Management.
- Status customer on a regular basis.
- Manage escalations.
- Interface with internal and external AT&T/Vendor.
- Adhere to SLAs, processes and tools.
- Basic trouble shooting routers/circuits
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities