Help Desk, Technical Support

Austin, TX 78744

Job Category: CustomerService Job Number: 160623

Job Description

Job Title:              Help Desk, Technical Support

Location:              Austin, Texas, US - 78744

Job Type:              Contract

Duration:              3 Years

Job Description:

Overall Purpose:

  • This position will provide support for AT&T Managed Customers.

Roles & Responsibilities:

  • Customer call receipt; first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external AT&T/Vendor.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

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Meet Your Recruiter

Polly Nadukula
Lead IT Recruiter

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