Helpdesk Analyst - L1

Frisco, TX 75033

Job Category: Analyst Job Number: 115776

Job Title:       Helpdesk Analyst - L1

Location:       Frisco, TX-75033

Duration:       6+ Months Contract

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Roles and Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements:

  • Proven experience as a help desk technician or other customer support role
  • Proven experience working as win10 post migration support executive
  • Tech savvy with working knowledge of office automation products, and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • Exposure to SNOW ticketing tool
  • Excellent troubleshooting issues on Win 7/10, VPN Outlook, Office 365, Network,

Flexible to work 24x7

 About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

#ASK123

 

Contact:

Mitchell Sharma @ mitchells@askstaffing.com ; 678-606-5016

Mitchell Sharma
Resource Specialist

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