IT Support Assistant

Boston, MA 02115

Job ID: 108563 Job Category: Information Technology Pay Rate: DOE

Job Title               :      IT Support Assistant

Duration              :      1+ Months                                                   

Location               :      Boston, MA, 02115

About Our Client: 

Our Client is devoted to excellence in teaching, learning, and research in many disciplines. They have an enrollment of over 20,000 degree candidates, including undergraduate, graduate, and professional students with more than 2,00,000 alumni around the world. They are one of the oldest institution of higher education in the United States.

Description:

  • The contractor provides primary tier one telephone and remote support for user technologies.
  • Need to Process work in queued ticketing system, closing or escalating tickets and issues, documenting resolution in ticketing or knowledge management system to help resolve similar problems more quickly in future.
  • The selected candidate will also serve as backup for walk in or field support.
  • Need to help with light repairs or providing support for internal IT related services.
  • Have to Diagnose and resolve computer related problems in hardware, applications, and operating systems, including issues related to installations and configurations.
  • Will Provide primary support to resolve issues relating to computer and printer repair.
  • The contractor will have to monitor computer lab resources and computing environment for errors and ensure optimum up time of resources.
  • Track all client interactions and document work process.
  • May have to support students users in computer labs.
  • Also Identify opportunities to improve customer satisfaction, technology, and processes and contribute to a team environment by working collaboratively.
  • Requires prior experience troubleshooting tier one Mac and Windows OS and related experience supporting email and desktop applications.

Required Education:

  • High School Graduate

Top Skills required:

  • Provide troubleshooting administrative/research computer-related and audio visual problems, by phone, in person and remotely in an administrative/research environment.

About ASK:

ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

Contact: 

Nikki :         nikkin@askstaffing.com 678-819-8519

Helen :       helent@askstaffing.com 678-604-8280

Nikki Nandini
Trainee Resource Specialist


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