L1 Service Desk

Cary, NC 27513

Job Category: Information Technology Job Number: 161135

Job Description

Job Title:              L1 Service Desk

Location:              Cary, North Carolina - 27513

Job Type:              Contract

Duration:               6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Essential Job Responsibilities:

  • Excellent IT skills including a thorough knowledge of current Office productivity suites and Windows desktop and server operating systems 
  • Significant experience of infrastructure, network and desktop support and administration 
  • A good understanding and demonstrable experience of the technical (ICT) infrastructure  including, but not limited to LAN, WLAN, server, virtualisation, back-up, storage, email, printer, voice and security technologies 
  • In-depth understanding of current technologies 
  • Experience of working within a Service environment and technical teams of IT experts
  • Experience of working on ITIL ticketing systems (Service Now), understand ITIL framework 
  • Identify and manage the interests of, and relationships with, internal and external stakeholders in the Service Desk environment to ensure their on-going commitment. Agree and publish the Service Desk objectives with these stakeholders and report on performance in respect of those objectives
  • Help to identify and monitor risks, governance and compliance requirements related to the Service Desk environment. Help to specify and implement appropriate mitigation and/or control measures
  • Ensure compliance with all relevant legislation and regulation with special emphasis on IT Service Management, Information Security, IT Business Continuity and Health & Safety.
  • Prepare, document, update and regularly test Service Desk continuity plans and ensure coordination with overall IS continuity plan
  • Contribute to the development and maintenance of IS strategy and represent the Service Desk requirements

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Recruiter:         Jeff Kasula

Email:               Jeffk@askstaffing.com

Phone:               678-890-5105

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