Microfocus ITSMA

Houston, TX 77001

Job Category: Information Technology Job Number: 109655 Pay Rate: DOE

Job Title:               Microfocus ITSMA

Location:               Houston TX - 77001

Duration :             Min 6 months and Extendible

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job description:

Development, Administration and configuration of the following

  • Application Access & User Interface- Customer
  • Application Access & User Interface- Agent
  • Authentication
  • Role & Permission - Customer
  • Role & Permission - Agent
  • Workflows
  • SLA/OLA configuration
  • SLA/OLA Calculation
  • SLA/OLA Reporting
  • Java Scripting
  • Setup multiple help desk
  • Legacy Ticket Migration
  • Infrastructure
  • Administration
  • Service scope separation
  • System notifications

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Dennis      Miller@Dennism@askstaffing.com;            678-487-8583.

Dennis Miller
Assistant Manager - Client Services

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