National Accounts Coordinator I

Memphis, TN 38103

Job Category: Co-ordinator Job Number: 116834

Job Title :             National Accounts Coordinator I

Location :             Memphis, TN - 38103

Duration :            3 Months Contract

About Client: Partners with our customers to provide differentiated paper and packaging solutions that help them win in the marketplace. Company has 45,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia.

Job Description:

  • Acts as a liaison between the customer, the branch, the sales representative and corporate functions (e.g. Accounting) via phone, email and other electronic systems regarding various types of National Accounts.
  • Creates, requests and/or maintains daily and/or weekly reports using the customer’s and/or company’s reporting systems, programs, and/or websites
  • Researches and analyzes customer billing and/or account questions, issues credit requests; creates and/or reviews invoices for accuracy
  • Adds, converts, cancels and/or reinstates customer accounts
  • Updates and/or trains customer service team and/or branch associates on new or changing customer requirements
  • Participates in and/or leads conference calls with customers and other staff in order to provide specialized customer service
  • Updates work order via customer web portals (e.g. opening/closing work orders, providing status updates on work orders)
  • Receives telephone calls or emails which are basic and routine in nature to handle work orders placed by National Accounts customers
  • Uses computerized system for inputting and tracking work order and ensures customers receive service through processing orders and coordinating issues with the Customer Account Managers
  • Handles customer calls/correspondence for customer scheduling and inquires and records all customer information and call history information

Education:

  • High School Diploma or general education degree (GED); or one to two years of related experience and/or training; or equivalent combination of education and experience
  • 6 months of clerical or customer service experience

Required Skills:

  • Experience resolving escalated customer service issues strongly preferred
  • Customer service orientation and conflict resolution skills
  • Problem solving and decision making skills
  • Oral and written communication skills (to include typing)
  • Ability to influence leaders and peers
  • Attention to detail
  • Organizational skills
  • Ability to work independently and meet goals
  • Ability to adapt, learn and perform work in a fast-paced environment
  • Computer skills (Microsoft Word, Excel, Outlook)

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.

#ASK123 

Contact:

Ross    @    rossb@askstaffing.com     -     402-518-3275

Ross Bantaram
Trainee Resource Specialist

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