Network/Operations - Help Desk Support I / Call Center Support

Danville, IL 61834

Job Category: Call Center Job Number: 151178

Job Description

Job Title:              Network/Operations - Help Desk Support I / Call Center Support

Location:              Danville, Illinois, US - 61834

Job Type:              Contract

Duration:              6+ Months

About Our Client: Client is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We have expanded from 19,000+ employees and annual revenues of US$491.90 million to 80,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.

Job Description:

  • Provide first level technical support to store locations via inbound phone calls and email. 
  • Support will include troubleshooting of retail level technical systems such as point of sale (POS), networking, back office PC, and hand held terminal devices.
  • Ability to understand the processes required to troubleshoot store level systems including POS, networking, back office PC (hardware and software applications), and hand held terminal devices 
  • Very strong technical aptitude with a diverse skill set.
  • Ability to effectively communicate with multiple teams in a high paced, stressed environment
  • Self-motivated, disciplined and organized 
  • Strong belief in customer satisfaction 
  • Desire to learn and grow in areas of greater responsibility 
  • Strong problem solving and analytical skills

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Reach Out To A Recruiter

Name:              Yamini Seelam


Phone:             678-203-2377

Meet Your Recruiter

Yamini Seelam
Sr Client Service Manager

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