Network/Operations - Help Desk Support I / Call Center Support
Danville, Illinois, US - 61834 Danville, IL 61834
Job Title: Network/Operations - Help Desk Support I / Call Center Support
Location: Danville, Illinois, US - 61834
Job Type: Contract
Duration: 6+ Months
About Our Client: Client is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. We have expanded from 19,000+ employees and annual revenues of US$491.90 million to 80,000+ employees and annual revenues of US$3.00 billion as of December 31, 2018.
- Provide first level technical support to store locations via inbound phone calls and email.
- Support will include troubleshooting of retail level technical systems such as point of sale (POS), networking, back office PC, and hand held terminal devices.
- Ability to understand the processes required to troubleshoot store level systems including POS, networking, back office PC (hardware and software applications), and hand held terminal devices
- Very strong technical aptitude with a diverse skill set.
- Ability to effectively communicate with multiple teams in a high paced, stressed environment
- Self-motivated, disciplined and organized
- Strong belief in customer satisfaction
- Desire to learn and grow in areas of greater responsibility
- Strong problem solving and analytical skills
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
Reach Out To A Recruiter
Name: Yamini Seelam