Network Voice L2

New York, NY 11368

Job Category: Information Technology Job Number: 163429

Job Description

Job Title:              Network Voice L2 

Location:              New York, New York, US - 11368

Job Type:             Contract

Duration:             6+ Months

About Our Client: Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

  • Experience with Avaya, Nortel voice and PBX is required.
  • Good communication skills.
  • Open for 24x7 availability
  • Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
  • Expert level experience in handling Cisco IP telephony Network Infrastructure.
  • independently resolve tickets within SLA
  • Adheres to standard operating procedures / work instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update worklogs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Ticket Monitoring
  • On - call support
  • Opening Bridge Call

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

ASK Staffing is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

Reach Out To A Recruiter

Recruiter:         Jeff Kasula


Phone:               678-890-5105

Meet Your Recruiter

Jeff Kasula
Sr. Resource Specialist

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