Operations Managers – Licensed Advisors
Orlando Orlando, FL 32826
Job Title : Operations Managers – Licensed Advisors
Location : Orlando, Florida – 32826/ The Woodlands, Texas – 77380
Job Type : Direct Hire
About Client: Our Client is a is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.
- The person coming in this role will be managing a team of sales managers and is responsible for the day-to-day sales, performance management, coaching, and development of aligned sales managers, sales performance, and service through the inbound/outbound calls into the sales center.
- Should meet and exceed Key Performance Indicators (KPIs) and financial targets.
- Responsible for providing leadership and management to coach, mentor, and develop sales managers.
- Should ensure quality in operations – ensuring proper documentation, controls, and measurement are in place for all key contact center process.
- Should participate in setting budget and managing headcount.
- Responsible for assisting in the creation and implementation of innovative methodologies to improve the contact center’s performance.
Skills and Experience:
- Should have bachelor’s degree or equivalent years of industry experience.
- Life and Health and Accident insurance license required or must be acquired through company paid training within 6 months of commencing the role.
- Should have at least 2 years of call center management and people management experience.
- Required Medicare expertise.
- Should have knowledge and understanding of plan management/operations functions.
- Should have good communication skills – both written and verbal.
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities.
Victor @ email@example.com ; 678-487-8577
Venessa @ firstname.lastname@example.org ; 678-203-2372