Payroll Service Representative
Alpharetta Alpharetta, GA 30004
Position: Payroll Service Representative
Location: Alpharetta GA - 30004
Duration: 6 Months Contract to Hire
About Client: Our client is largest provider of HR services in North America, Europe, Latin America and the Pacific Rim, The client offers you recruit-to-retire services and solutions that help them build the team that will take them into the future. The client had around 62,000 employees worldwide, and they have $12 billion annual revenue.
- As a member of the Technical Support Team, provide professional, courteous and prompt first, second, and third technical support (primarily via the telephone) for assigned client products.
- This position ensures client satisfaction by providing answers and resolution to incoming problems in a timely, effective manner.
- This is a pilot project with the client, training will be provided on the client based products.
- Accurately record the pertinent details of client reported problems as required in the case management process.
- Research and reproduce where necessary and resolve client reported issues.
- Respond to client cases and field inquiries in a timely and effective manner
- Take ownership for resolving client support issues from case logging, through management of escalation and resolution
- Be an advocate for providing satisfaction to clients by maintaining a proactive approach with clients.
- Prefer two or more years of experience in Support role
- Experience with Workforce Now or Henry is preferred.
- Prior payroll processing experience is a plus.
- Prior Application support on Payroll Systems will be good
About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities
Anjali @ email@example.com; 972-474-6777