Payroll Service Representative

Alpharetta, GA 30004

Job Category: Information Technology Job Number: 109509 Pay Rate: DOE

Position:              Payroll Service Representative

Location:             Alpharetta GA - 30004

Duration:            6 Months Contract to Hire

About Client: Our client is largest provider of HR services in North America, Europe, Latin America and the Pacific Rim, The client offers you recruit-to-retire services and solutions that help them build the team that will take them into the future. The client had around 62,000 employees worldwide, and they have $12 billion annual revenue.

Job Description:

  • As a member of the Technical Support Team, provide professional, courteous and prompt first, second, and third technical support (primarily via the telephone) for assigned client products.
  • This position ensures client satisfaction by providing answers and resolution to incoming problems in a timely, effective manner.
  • This is a pilot project with the client, training will be provided on the client based products.

Essential Functions:

  • Accurately record the pertinent details of client reported problems as required in the case management process.
  • Research and reproduce where necessary and resolve client reported issues.
  • Respond to client cases and field inquiries in a timely and effective manner
  • Take ownership for resolving client support issues from case logging, through management of escalation and resolution
  • Be an advocate for providing satisfaction to clients by maintaining a proactive approach with clients.

Required Experience:

  • Prefer two or more years of experience in Support role
  • Experience with Workforce Now or Henry is preferred.
  • Prior payroll processing experience is a plus.
  • Prior Application support on Payroll Systems will be good

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Anjali  @  anjalia@askstaffing.com;        972-474-6777

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