Program Manager

San Jose, CA 94088

Job Category: Programme Manager Job Number: 128336

Job Title:       Program Manager

Location:       San Jose, CA - 94088

Duration:       12 Months

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

Job Description:

  • Routes to Support Program Manager
  • Program Types:  Rollout new call centers, Drive End-to-End Readiness for Messaging (Automated and Agent-Driven), Drive End-to-End Readiness for CTI Functionality (Micro-Apps, CTI setups)
  • Technical Awareness: Genesys CTI, LivePerson Messaging
  • Stakeholder Experience: Customer Experience (Support)

Must Haves:

  • Program Management Experience
  • Stakeholder Management Experience (Communications Capabilities)                                                                        
  • Customer Experience experience (Call Center IT Projects)

Nice To Have:

  • Technical awareness above
  • Sales Call Center experience

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact :

Yamini:      -     678-203-2377


Yamini Seelam
Sr Client Service Manager

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