Quality Assurance and Contract Service Improvement

Virtual new York city, NY 11368

Job Category: Information Technology Job Number: 126448

Job Title:             Quality Assurance and Contract Service Improvement

Location:             Virtual new York city, NY - 11368

Duration:             6+ Months Contract

About our Client : Our Client is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Our Client works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Our Client drives innovation to improve the way the world works and lives

Job Description:

Skill Requirement:

  • Quality Assurance (Call monitoring/Transaction Monitoring/Coaching/Documentation)
  • Issue solving and ability to create independently RCA/CAPA
  • Ability to write and speak to customers
  • Continuous Improvement Programs
  • Good PPT/Excel Skills Experience in  Customer Audits
  • Thorough in compliance/Regulatory parameters
  • Familiar with NCs
  • Have experience in BCP/DR programs

Roles And Responsibilities:

  • The role is accountable for building, deploying, assessing and maintaining the Service Management Framework for Service Delivery.
  • Supports external and internal audits and assessments.
  • Support the delivery and implementation of strategic projects and programs within agreed time, cost and quality.

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Vincent Gandra@ vincentg@askstaffing.com  -   415-200-4129

Vincent Gandra
Sr. Resource specialist

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