Salesforce Business Analyst

San jose , CA 94088

Job Category: Analyst Job Number: 109218 Pay Rate: DOE

Job Title :                Salesforce Business Analyst

Duration:              12 Months

Location :                San Jose, CA - 94088

About Our Client: Part of the Group, client is a US$4.6 billion company with over 115,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes. client was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012. client, on 25 June 2013, announced the completion of a merger with other company.

Job Description:

  • Collaborate with business partners and teams to analyse and understand business problem/need
  • Leverage thorough understanding of business and system processes to make recommendations and propose technical/non-technical solutions to meet business requirements
  • Document current state business process (“as – is” process map) and future state business process (“to-be” process map)
  • Facilitate requirements gathering sessions with business stakeholders and key technical resources
  • Use a variety of industry standard/best practices techniques to elicit requirements from the Business
  • Document, categorize and prioritize business, user and system requirements
  • Experience with “service cloud”

Required Skills:

  • At least 8yrs experience with at least 5yrs in salesforce specially Service cloud
  • Strong understanding and experience of call center implementation using Service cloud
  • Good knowledge on Sales and Marketing cloud
  • Hands on configuration capabilities
  • Excellent communication
  • Good customer interaction capabilities

About ASK: ASK Staffing is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Staffing connects people with amazing opportunities

Contact:

Leo:            Leon@askstaffing.com ;                  678-819-8518

Yamini:       yaminis@askstaffing.com ;              678-203-2377

Robert :      roberty@askstaffing.com ;               678-487-8575

Yamini Seelam
Sr Client Service Manager

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